ABOUT US

CARING FOR OUR CLIENTS FOR MORE THAN 100 YEARS

Creswell Agency has served clients in Milan and the surrounding area since its founding in 1907, as well as clients with multi-state locations. The Creswell Agency has been owned by Terry and Debbie Carroll since 1987. Terry and Debbie recognize that there are many providers of insurance policies. With this in mind, they have assembled a team of professionals to assist them in meeting your insurance needs.

OUR COMPANY

Creswell Agency is a professional organization dedicated to providing many of the best insurance products and services available to its clients at a reasonable cost. We serve several thousand clients throughout the Tennessee area. We provide personal and commercial lines of property and casualty insurance, financial services which include individual life insurance and annuities, as well as real estate services. By providing outstanding service and assistance to our customers, we have established a base of customer referrals as a major source of business. Our insurance companies also recognize that we perform for them beyond just selling insurance. This reputation has distinguished our agency as a top performer with our clients and companies.

OUR TEAM

Meet the team who strives to meet your needs.

“Recreation

Terry Carroll

Co-Owner & Agent

Terry & Debbie have owned and operated Creswell Insurance Agency since 1986. Terry has been in the insurance business since 1981. He received his Accredited Advisor in Insurance designation in 1983 and Certified Insurance Counselor in 1998. Terry has been active in the community for many years having served as president of the Milan Lions and Milan Chamber of Commerce, served on the Gibson County Commission, serves as deacon of Chapel Hill Baptist Church, and many other activities. He is an avid UT Football fan.

“Recreation

Debbie Carroll

Co-Owner & Agent

Debbie and her husband Terry have owned and operated Creswell Insurance Agency since 1986. She is dedicated to her clients and works very hard to help meet their needs. Debbie has been actively involved in the local community for many years. She is very active with the Exchange Club, Carl Perkins Center for the Prevention of Child Abuse, Chapel Hill Baptist Church Choir, and many others. Debbie enjoys traveling and seeing the world and feels very fortunate to have traveled many places worldwide. She is a huge fan of music and enjoys most all types. Debbie enjoys spending time with her grandchildren and participating and assisting in their many adventures during their school years.

“Recreation

Chris Carroll

Agent

Chris grew up in the Insurance business-- literally. Chris accompanied his parents on sales calls from an early age and has worked at every job in the agency. He works with both personal and commercial lines accounts. Chris is a member of the Milan Lions Club, Board of Gibson County, Carl Perkins Center for Prevention of Child Abuse and was selected as one of Jackson’s Finest 40 Under 40. He is married to the former Carmen Timbes who is employed as a pediatric nurse practitioner. They are the parents of two girls, Molly Gordon and Abigail Horton. They are Ole Miss fans and can be found tailgating in the Grove in the fall.

“Recreation

Erica Dolan

Agent

Erica has been in the insurance industry since 2005 and received her Property and Casualty license in 2007. She graduated from Humboldt High School in 2003 and then graduated from Jackson State Community College in 2005. Erica is married to Steven Dolan and they have a wonderful son named Caleb. She attends Medina Community Church where her husband is the Children’s Pastor and she helps in the church office. She loves to read Christian fiction books, play with her dog, and hang out with family.

“Recreation

Christy Rogers

Agent

Christy was born and raised in Milan, TN and has spent most of her adult life in and around the community. She and her husband, Phillip, are the parents to two wonderful young men, Brandon and Cody Rogers. They attend church at Chapel Hill Baptist Church where they have both served in many capacities; Phillip is currently serving as Deacon.

Christy has been in the insurance industry since 2004 where she began in customer service. She obtained her insurance license in 2008 and took on the role of insurance agent in 2011. She also worked in the insurance claims industry from 2016 – 2017. Christy’s true passion is serving others and the insurance industry gives her ample opportunity to do just that. She enjoys helping clients understand their insurance needs and coverage, or resolving a claim or billing issue for someone. Most people do not enjoy talking with their insurance company representative. Christy’s mission is to change their perspective and have them looking forward to the next conversation.

“Great folds that do a GREAT job for me!

-- Bradley Owens

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