Customer Service Representative (CSR)

Join our Team! Customer Service Employee in Insurance

Are you passionate about providing exceptional service and assisting customers with their insurance needs? We have an exciting opportunity for a Customer Service Employee to join our dedicated and dynamic team in the insurance industry. Join us and make a difference in people’s lives by delivering top-notch service and support!

Job Description: As a Customer Service Employee in Insurance, you will be the first point of contact for our valued policyholders. Your primary responsibility will be to handle incoming inquiries, provide accurate information, resolve issues, and ensure customer satisfaction. You will become an expert in our insurance products and policies, enabling you to assist customers effectively and professionally.

Key Responsibilities:

Provide exceptional customer service through phone, email, and online channels.

Understand customers’ insurance needs and offer suitable solutions.

Address inquiries, policy changes, and billing questions promptly and accurately.

Resolve complaints and issues with empathy and professionalism.

Collaborate with internal teams to coordinate policy adjustments and claims processing.

Maintain accurate customer records and update policy information as needed.

Keep up-to-date with industry knowledge and stay informed about our insurance products.

Requirements: High school diploma or equivalent (Bachelor’s degree preferred). Excellent verbal and written communication skills in [Language(s)]. Outstanding interpersonal skills and ability to build rapport with customers. Proficiency in using customer relationship management (CRM) software. Strong time management and multitasking abilities. Attention to detail and commitment to data accuracy. Prior experience in customer service, preferably in the insurance industry, is a plus.

Why Join Us?

Competitive salary and benefits package. Opportunities for career growth and professional development. Collaborative and inclusive work environment. Join a reputable and industry-leading insurance company. Make a positive impact on people’s lives through exceptional service.

If you are a dedicated individual with a passion for customer satisfaction and thrive in a fast-paced environment, we want to hear from you! Take the first step towards an exciting career in insurance by applying today.

Insurance Advisor (Sales Agent)

We have too many leads and referrals and need more advisors!  Do you have experience in either Personal Lines (homeowners, auto, boat…), Flood Insurance or Commercial Insurance? Do you have a heart for educating your clients even if that means not making the sale? Are you okay walking away from a deal if it doesn’t make sense for the agency or the client? If so, the Creswell Agency has an awesome opportunity for you. Come join an amazing agency with close to 70 years of history and join an amazing team! Have fun with Insurance again and enjoy what you do.  Not only do we provide a great work environment and culture, but we also have an amazing benefits package, 401k program, really good pay, and possible flex schedules!

Account Manager

Are you an experienced Account Manager with two years of experience (preferred) that loves to WOW people, make them happy, and be a part of an awesome culture?  Are you results driven?  Are you a team player? Do you have a desire to improve yourself daily?  If so, the Creswell Agency has an opportunity for you. Come join an amazing agency with close to 70 years of history and the best team in the area!  Have fun with Insurance again and enjoy what you do.  Not only do we provide a great work environment and culture, but we also have an unmatched benefits package, 401k program, great pay, and possible flex schedules!  Experience in either Personal Lines or Commercial Insurance is not a must but certainly will give you a leg up.  The desire to learn each day, work hard, and wow people is more important.

Brief Position Details:

  • Manage a book of business on a daily basis
  • Create a positive relationship with clients
  • Advise clients on policy changes based on their risks
  • Answer policy questions for clients
  • Re-market/quote accounts when needed
  • Renew client accounts throughout the year



At the Creswell Agency, we believe in taking care of our family. Once through the waiting period and if you qualify, you will be eligible for world-class benefits that rival some of the largest companies in the world. You will receive excellent pay as well as incredible learning opportunities, as well as a 401k program, and possible flex schedules.  Our offices do recognize all federal holidays as well, and The Creswell Agency believes in you and backs that up with how they take care of you and your family.


To apply, please send your updated resume and a cover letter highlighting your relevant experience to We look forward to reviewing your application and getting to know you better!

Note: Only shortlisted candidates will be contacted for an interview. Thank you for your understanding.