Billing & Claims

Please click on the icon of a carrier to see their contact info and the links.




United Home Insurance Company


CLAIMS
800-467-0723





AUTO-OWNERS INSURANCE


CLAIMS
877-254-6819





BERKSHIRE HATHAWAY GUARD


CLAIMS
888-639-2567





CNA


CLAIMS
877-574-0540





ERIE INSURANCE


CLAIMS
800-552-3743





NATIONAL GENERAL


CLAIMS
800-325-1088





PROGRESSIVE


CLAIMS
800-776-4737





WESTBEND


CLAIMS
877-922-5246


CUSTOMERS ARE SAYING...

Great service! Very knowledgeable!
Steven Long
Steven Long
Very helpful and polite!!! Great rates!
Carrie FINCHER
Carrie FINCHER
Friendly and helpful service. Takes time to get all the details on what you need. A blessing.
Michael Cowan
Michael Cowan
Terry Carroll and his team are the best in the business. Fair, honest and responsive to each and every request or concern.
Bart Horton
Bart Horton
Terry Carroll saved me almost $100 month on my car insurance including a rental insurance policy. Awesome experience!
Jack Johnson
Jack Johnson
Terry is excellent in what he does
Leonard Palmer
Leonard Palmer
Terry is very professional and researches the best insurance plans for your needs.
Curtis Summers
Curtis Summers
I love having a hometown agent! Thank you, Terry and staff!
Kim Smith
Kim Smith
Great company.
Brad Davis
Brad Davis
Friendly and helpful!
Denise Roberts
Denise Roberts
Terry provided me with information almost immediately. He comparison shopped my policies and I was happy with the results.
Eva Marie Mitchell
Eva Marie Mitchell
Terry and his team will take care of you like you're their only customer.
Mark Riddle
Mark Riddle
always there for me
JIM BEASLEY
JIM BEASLEY
They take the time with you to get best coverage at price you need. Haven't had to file a claim but expect if I have to it will go well.
Jules James
Jules James
Creswell Agency has handled our personal and business insurance for many years. They are quick to handle any issues that come up and always get us the best rates possible.
Tammy Owens
Tammy Owens
WOW! We actually found an insurance company that has our back! Terry reviewed our policy's from another company and found that we did not have the correct coverage for our needs. As a result, we moved ALL of our insurance to Creswell Insurance. Terry is very easy to work with and is always available to answer questions and provides excellent customer service. We now have insurance coverage that better fits our needs and at a reasonable price! Thank you Dave Ramsey for helping us find the Crewell Insurance Agency in Milan, TN!
Dawn Woodruff
Dawn Woodruff
Glad to speak with someone who could answer my questions about coverage without stating they would get back to me.
Buddy Crenshaw
Buddy Crenshaw
Great folks working at Creswell Insurane Agency. Terry has been super helpful and was always easy to get in contact with.
Dale Ables
Dale Ables
Mr. Terry Carrol was very professional and his follow ups where very pleasant not pushy at all it was refreshing. Would and have referred him to others
Matthew Anderson
Matthew Anderson
Friendly local people that will work with you to get you what you need.
Ben Hearn
Ben Hearn
Creswell Insurance Agency is thorough, informative, relatable, knowledgeable, professional, and prompt. I highly recommend Terry Creswell for any and all of your insurance needs!
Tracye Davis
Tracye Davis
Terry is an awesome Agent very. Knowledgeable and fast!
Vernita Mateen (Beautifully Informed)
Vernita Mateen (Beautifully Informed)
Enjoyed working with Terry for my insurance needs.
Deb Kaiser
Deb Kaiser
Very attentive to my needs. Quickly provided the information I needed to make a decision. When contacted, gets back to you immediately.
Joe Anthamatten
Joe Anthamatten
Great group. I had an insurance claim on damage at my office building in Milan, and Terry handled it and got it paid quickly! 5 ⭐️
Nathan Nash
Nathan Nash
Terry is always prompt in answering or returning calls, is very personable, and knows what he’s talking about. I felt very taken care of right from the start!
Kimmie K.
Kimmie K.
Excellent Service and very reasonable rates for both auto and homeowners insurance. We would highly recommend to others. Andrea McGhee
Andrea McGhee
Andrea McGhee
I joined Dave Ramsey's Financial Peace University course in July 2021, and it was very insightful. My Husband and I also purchased our 1st home together and needed to focus on getting more affordable Home Owners insurance. I referred back to ramseysolutions.com website and located an ELP Homeowners insurance provider in the person of Mr. Terry Carroll. Shared our situation that we were overly insured and needed to reduce our coverages. He provided the BEST Quote for Home and Auto! We are Truly Blessed and highly recommend Crewell Agency to anyone needing the Right insurance coverage.May God Richly Bless You Mr. Carroll!Andrea McGhee
Ang Carnes
Ang Carnes
I have been doing business with Creswell Insurance Agency for over 25 years. I hate to say it, but in those 25 years it seems I have had more than my share of bad luck! From roofs, to wrecks, to vehicle break downs, I have been through them all.The great folks at Creswell have been there for me every time. A tornado passed over our subdivision about 20 years ago. I asked Terry to check on my roof. The next morning they were there to look at it, and I had a check in my hand immediately. About 10 years ago I was "T-Boned" at an intersection. My car was totaled. The next day I got a copy of the accident report to Terry and, the next day I picked up my check for the full price of the car.More recently, last Thanksgiving in Cullman Alabama, our car broke down on Saturday afternoon. In the next 3 months, I had 2 other cars break down. In all 3 situations I called the 1-800 number that goes with my auto policy and EVERY time the response was really great. Fast, convenient, and didn't cost me a dime.Can't say enough good things about my friends at Creswell.Jimmie V. Leach
jim leach
jim leach
Great service and very personable! I love the staff. I can call them with any questions or concerns and they are always available to help. I really recommend this company! I totally trust Terry Carroll and his expertise. I know he will always find the best insurance that fits our needs.
Lynn Davis
Lynn Davis
Creswell Agency has helped with insurance needs for our small business for years. Worker Compensation and General Liability primarily. They have always saved us money and been helpful with our questions in a timely manner.
Ginger Vanderheyden
Ginger Vanderheyden
Terry Carroll was very prompt in contacting me to assist in finding better insurance. He was very thorough and patient in answering each of my questions, and I was able to receive more coverage at a much better deal. I highly recommend Creswell Insurance Agency to others who are looking for a better deal and want to explore their options. Terry Carroll is knowledgable about the process, and clearly puts in the work to make sure that clients are well taken care of for the future.
Amy White
Amy White
I meant to email you a week or two ago, but I finally received my refund from my mortgage company for overpaying with my former home insurance provider ($991 over 6 months).Then, on top of that...my mortgage company has adjusted my monthly payments from $808 a month down to $637.Paid off my vehicle. Paid for a full year of your coverage on auto and my life is just changing almost daily.So thank you, thank you, thank you,Jay RobertsI never would have called if you weren't an ELP. That may not mean anything to others, but it does to me.
jay roberts
jay roberts
Being new in town, I was unsure what to expect. However, Terry walked me through every step and kept me well informed. He beat each of the other quotes that I received. I can see why Dave Ramsey endorses him as an ELP. Terry was helpful, attentive, friendly and listened to my needs.
Brandy H.
Brandy H.
Terry was very professional and helpful with his recommendations for our new insurance policies. The policies we selected were less expensive than the policies we had and, addtionally, increased our coverage significantly. We have passed Terry's name along to multiple friends and family members based on our experience. Thanks Terry!
Crenshaw Family Tree
Crenshaw Family Tree
Good Insurance company
Tabitha Stevenson
Tabitha Stevenson
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“How many people can say their insurance agent has called them after a hail storm went through, first to make sure you are ok, and second to make sure there was no damage? I can!”

- Mandy Latham Robertson

2038 W Van Hook St., Milan, TN 38358

GOT QUESTIONS? CONTACT US!

Your independent agents at Creswell are ready to find you the best coverage!

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