About
Creswell Insurance Agency

Here at the Independent Insurance Counselors, our goal is to provide you with fair policies, reliable advice, and a sense of security that will help your family live well and thrive!

Meet the Team

Terry Carroll

Owner/President

I grew up in Henderson, TN, and attended Jackson State Community College & Freed-Hardeman University. I entered the industry in May 1981 and now hold AAI and CIC designations. I worked in my partner Gene Maness’s agency until December 1985, and have owned Creswell Insurance since January 1986.

My two favorite things in life would be my grandchildren and Tennessee Vols football. I also love doing genealogy research and reclaiming and renewing forgotten cemeteries. In the spring, summer, and winter you can find me at one of my grandchildren’s ballgames. In the fall, you will find me following the Vols.

(731) 234-9349

Debbie Carroll

Owner/Agent

I grew up in the rural community of Jacks Creek, TN on a 175-acre farm. I received my insurance license in 1985. I am licensed in life, health, and property and casualty. I enjoy meeting new prospects and turning them into clients by providing them with the best companies and competitive rates. Most of all, I pride myself on providing the best customer service possible! I believe in taking care of my clients to the highest degree.

When I am not in the office you can find me spending time with my grandchildren and attending lots of sporting events. I am a Tenessee Vols fan all the way! Go Vols!

I am very involved in the Exchange Club Carl Perkins for the Prevention of Child Abuse. I have served on the board of directors on and off for years. I enjoy assisting in many ways at my local church and trying to do my part.

(731) 234-6334

Chris Carroll

Insurance Agent

I grew up in Milan, TN, and have been in and around insurance my entire life. I have spent my life around a family-owned agency, and I have been licensed since 20. I enjoy working with clients and helping them navigate the challenges of insurance.

I have a wife, Carmen Carroll, and three children; Molly, Gordon Carroll (7), Abigail Carroll (5), and Christoper “Graham” Carroll (2). We enjoy going to the river and to Oxford, MS to Ole Miss sporting events. We also spend lots of time at many different ballparks with our children

We are members of the Milan Lions Club.

(731) 686-1172

Erica Dolan

Insurance Agent

When I was 11, my family and I moved to Humboldt, TN, where we could be closer to family. I started working in the insurance industry in 2007 as a CSR. In 2008, I became a licensed insurance agent in Humboldt, TN, where I worked for six years. In 2015, I started working for Creswell Agency. I enjoy helping our customers find the best insurance for their needs. I enjoy helping others and being creative.

I love hanging out with my family, reading a good Christian mystery novel, and going to the beach. When I am not at work, I am hanging with family, watching Netflix, or taking a nap with my dog.

I work with a non-profit organization called Humboldt Area Rescue Squad/EMS as an Emergency Medical Responder and secretary. They provide medical assistance, vehicle extrication, and search and rescue to the citizens of Humboldt and its surrounding communities.

Andrea Jackson

Insurance Agent

After graduating with a degree in Business Administration, I have worked in customer service and administration roles ever since. I have many years of experience working on the provider side of medical insurance and look forward to growing in knowledge of property and casualty insurance. I enjoy educating and serving customers so they can have clarification and peace of mind.

In my free time, I enjoy reading and graphic designing. My family enjoys spending time together by traveling, shopping, and volunteering at our church.

(731) 686-8241

CUSTOMERS ARE SAYING...

Great Insurance Agency. Timely process claims. Very Informative and Knowledgeable. Handle their customers with great care.
Sandra Houston
Sandra Houston
We really appreciate the help on our last insurance claim.
Joe Scott
Joe Scott
The staff at Creswell Insurance Agency are friendly and down to earth. It’s easy to talk with them, as they all treat me as if I’m a family member or close friend. They’re knowledgeable and care about helping me get the best coverage for the best price.
Matthew Carrier
Matthew Carrier
Always helpful
James james
James james
Great service! Very knowledgeable!
Steven Long
Steven Long
Very helpful and polite!!! Great rates!
Carrie FINCHER
Carrie FINCHER
Friendly and helpful service. Takes time to get all the details on what you need. A blessing.
Michael Cowan
Michael Cowan
Terry Carroll and his team are the best in the business. Fair, honest and responsive to each and every request or concern.
Bart Horton
Bart Horton
Terry Carroll saved me almost $100 month on my car insurance including a rental insurance policy. Awesome experience!
Jack Johnson
Jack Johnson
Terry is excellent in what he does
Leonard Palmer
Leonard Palmer
Terry is very professional and researches the best insurance plans for your needs.
Curtis Summers
Curtis Summers
I love having a hometown agent! Thank you, Terry and staff!
Kim Smith
Kim Smith
Great company.
Brad Davis
Brad Davis
Friendly and helpful!
Denise Roberts
Denise Roberts
Terry provided me with information almost immediately. He comparison shopped my policies and I was happy with the results.
Eva Marie Mitchell
Eva Marie Mitchell
Terry and his team will take care of you like you're their only customer.
Mark Riddle
Mark Riddle
always there for me
JIM BEASLEY
JIM BEASLEY
They take the time with you to get best coverage at price you need. Haven't had to file a claim but expect if I have to it will go well.
Jules James
Jules James
Creswell Agency has handled our personal and business insurance for many years. They are quick to handle any issues that come up and always get us the best rates possible.
Tammy Owens
Tammy Owens
WOW! We actually found an insurance company that has our back! Terry reviewed our policy's from another company and found that we did not have the correct coverage for our needs. As a result, we moved ALL of our insurance to Creswell Insurance. Terry is very easy to work with and is always available to answer questions and provides excellent customer service. We now have insurance coverage that better fits our needs and at a reasonable price! Thank you Dave Ramsey for helping us find the Crewell Insurance Agency in Milan, TN!
Dawn Woodruff
Dawn Woodruff
Glad to speak with someone who could answer my questions about coverage without stating they would get back to me.
Buddy Crenshaw
Buddy Crenshaw
Great folks working at Creswell Insurane Agency. Terry has been super helpful and was always easy to get in contact with.
Dale Ables
Dale Ables
Mr. Terry Carrol was very professional and his follow ups where very pleasant not pushy at all it was refreshing. Would and have referred him to others
Matthew Anderson
Matthew Anderson
Friendly local people that will work with you to get you what you need.
Ben Hearn
Ben Hearn
Creswell Insurance Agency is thorough, informative, relatable, knowledgeable, professional, and prompt. I highly recommend Terry Creswell for any and all of your insurance needs!
Tracye Davis
Tracye Davis
Terry is an awesome Agent very. Knowledgeable and fast!
Vernita Mateen (Beautifully Informed)
Vernita Mateen (Beautifully Informed)
Enjoyed working with Terry for my insurance needs.
Deb Kaiser
Deb Kaiser
Very attentive to my needs. Quickly provided the information I needed to make a decision. When contacted, gets back to you immediately.
Joe Anthamatten
Joe Anthamatten
Great group. I had an insurance claim on damage at my office building in Milan, and Terry handled it and got it paid quickly! 5 ⭐️
Nathan Nash
Nathan Nash
Terry is always prompt in answering or returning calls, is very personable, and knows what he’s talking about. I felt very taken care of right from the start!
Kimmie K.
Kimmie K.
Excellent Service and very reasonable rates for both auto and homeowners insurance. We would highly recommend to others. Andrea McGhee
Andrea McGhee
Andrea McGhee
I joined Dave Ramsey's Financial Peace University course in July 2021, and it was very insightful. My Husband and I also purchased our 1st home together and needed to focus on getting more affordable Home Owners insurance. I referred back to ramseysolutions.com website and located an ELP Homeowners insurance provider in the person of Mr. Terry Carroll. Shared our situation that we were overly insured and needed to reduce our coverages. He provided the BEST Quote for Home and Auto! We are Truly Blessed and highly recommend Crewell Agency to anyone needing the Right insurance coverage.May God Richly Bless You Mr. Carroll!Andrea McGhee
Ang Carnes
Ang Carnes
I have been doing business with Creswell Insurance Agency for over 25 years. I hate to say it, but in those 25 years it seems I have had more than my share of bad luck! From roofs, to wrecks, to vehicle break downs, I have been through them all.The great folks at Creswell have been there for me every time. A tornado passed over our subdivision about 20 years ago. I asked Terry to check on my roof. The next morning they were there to look at it, and I had a check in my hand immediately. About 10 years ago I was "T-Boned" at an intersection. My car was totaled. The next day I got a copy of the accident report to Terry and, the next day I picked up my check for the full price of the car.More recently, last Thanksgiving in Cullman Alabama, our car broke down on Saturday afternoon. In the next 3 months, I had 2 other cars break down. In all 3 situations I called the 1-800 number that goes with my auto policy and EVERY time the response was really great. Fast, convenient, and didn't cost me a dime.Can't say enough good things about my friends at Creswell.Jimmie V. Leach
jim leach
jim leach
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“How many people can say their insurance agent has called them after a hail storm went through, first to make sure you are ok, and second to make sure there was no damage? I can!”

- Mandy Latham Robertson

2038 W Van Hook St., Milan, TN 38358

GOT QUESTIONS? CONTACT US!

Your independent agents at Creswell are ready to find you the best coverage!

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