About
Creswell Insurance Agency

Here at the Independent Insurance Counselors, our goal is to provide you with fair policies, reliable advice, and a sense of security that will help your family live well and thrive!

Meet the Team

Terry Carroll

Owner/President

I grew up in Henderson, TN, and attended Jackson State Community College & Freed-Hardeman University. I entered the industry in May 1981 and now hold AAI and CIC designations. I worked in my partner Gene Maness’s agency until December 1985, and have owned Creswell Insurance since January 1986.

My two favorite things in life would be my grandchildren and Tennessee Vols football. I also love doing genealogy research and reclaiming and renewing forgotten cemeteries. In the spring, summer, and winter you can find me at one of my grandchildren’s ballgames. In the fall, you will find me following the Vols.

(731) 234-9349

Debbie Carroll

Owner/Agent

I grew up in the rural community of Jacks Creek, TN on a 175-acre farm. I received my insurance license in 1985. I am licensed in life, health, and property and casualty. I enjoy meeting new prospects and turning them into clients by providing them with the best companies and competitive rates. Most of all, I pride myself on providing the best customer service possible! I believe in taking care of my clients to the highest degree.

When I am not in the office you can find me spending time with my grandchildren and attending lots of sporting events. I am a Tenessee Vols fan all the way! Go Vols!

I am very involved in the Exchange Club Carl Perkins for the Prevention of Child Abuse. I have served on the board of directors on and off for years. I enjoy assisting in many ways at my local church and trying to do my part.

(731) 234-6334

Chris Carroll

Insurance Agent

I grew up in Milan, TN, and have been in and around insurance my entire life. I have spent my life around a family-owned agency, and I have been licensed since 20. I enjoy working with clients and helping them navigate the challenges of insurance.

I have a wife, Carmen Carroll, and three children; Molly, Gordon Carroll (7), Abigail Carroll (5), and Christoper “Graham” Carroll (2). We enjoy going to the river and to Oxford, MS to Ole Miss sporting events. We also spend lots of time at many different ballparks with our children

We are members of the Milan Lions Club.

(731) 686-1172

Erica Dolan

Insurance Agent

When I was 11, my family and I moved to Humboldt, TN, where we could be closer to family. I started working in the insurance industry in 2007 as a CSR. In 2008, I became a licensed insurance agent in Humboldt, TN, where I worked for six years. In 2015, I started working for Creswell Agency. I enjoy helping our customers find the best insurance for their needs. I enjoy helping others and being creative.

I love hanging out with my family, reading a good Christian mystery novel, and going to the beach. When I am not at work, I am hanging with family, watching Netflix, or taking a nap with my dog.

I work with a non-profit organization called Humboldt Area Rescue Squad/EMS as an Emergency Medical Responder and secretary. They provide medical assistance, vehicle extrication, and search and rescue to the citizens of Humboldt and its surrounding communities.

Christy Rogers

Customer Service Representative

I grew up in Milan and graduated from Milan High School. I’ve been in insurance since 2004 and got my license in 2008. I try to make our customers more comfortable with their insurance needs and alleviate the stress that can come with purchasing insurance. I love helping someone understand their insurance coverage better. I hope after leaving our office or hanging up the phone that I have helped make your day a little brighter.

I love my family and our mini farm. All of my children are adults, and some with children of their own. My husband, Phillip, and I spend most of our time caring for our horses, dogs, and one mini pig. But the most important thing we devote our life to is our church and serving our God. We have been truly blessed. We have always been outdoorsy and love to camp and spend time in the woods. Our favorite camping spots are state parks.

(731) 686-8241

CUSTOMERS ARE SAYING...

Friendly local people that will work with you to get you what you need.
Ben Hearn
Ben Hearn
Creswell Insurance Agency is thorough, informative, relatable, knowledgeable, professional, and prompt. I highly recommend Terry Creswell for any and all of your insurance needs!
Tracye Davis
Tracye Davis
Terry is an awesome Agent very. Knowledgeable and fast!
Vernita Mateen (Beautifully Informed)
Vernita Mateen (Beautifully Informed)
Enjoyed working with Terry for my insurance needs.
Deb Kaiser
Deb Kaiser
Friendly and helpful!
Denise Roberts
Denise Roberts
Very attentive to my needs. Quickly provided the information I needed to make a decision. When contacted, gets back to you immediately.
Joe Anthamatten
Joe Anthamatten
Great group. I had an insurance claim on damage at my office building in Milan, and Terry handled it and got it paid quickly! 5 ⭐️
Nathan Nash
Nathan Nash
Terry is always prompt in answering or returning calls, is very personable, and knows what he’s talking about. I felt very taken care of right from the start!
Kimmie K.
Kimmie K.
Excellent Service and very reasonable rates for both auto and homeowners insurance. We would highly recommend to others. Andrea McGhee
Andrea McGhee
Andrea McGhee
I joined Dave Ramsey's Financial Peace University course in July 2021, and it was very insightful. My Husband and I also purchased our 1st home together and needed to focus on getting more affordable Home Owners insurance. I referred back to ramseysolutions.com website and located an ELP Homeowners insurance provider in the person of Mr. Terry Carroll. Shared our situation that we were overly insured and needed to reduce our coverages. He provided the BEST Quote for Home and Auto! We are Truly Blessed and highly recommend Crewell Agency to anyone needing the Right insurance coverage.May God Richly Bless You Mr. Carroll!Andrea McGhee
Ang Carnes
Ang Carnes
I have been doing business with Creswell Insurance Agency for over 25 years. I hate to say it, but in those 25 years it seems I have had more than my share of bad luck! From roofs, to wrecks, to vehicle break downs, I have been through them all.The great folks at Creswell have been there for me every time. A tornado passed over our subdivision about 20 years ago. I asked Terry to check on my roof. The next morning they were there to look at it, and I had a check in my hand immediately. About 10 years ago I was "T-Boned" at an intersection. My car was totaled. The next day I got a copy of the accident report to Terry and, the next day I picked up my check for the full price of the car.More recently, last Thanksgiving in Cullman Alabama, our car broke down on Saturday afternoon. In the next 3 months, I had 2 other cars break down. In all 3 situations I called the 1-800 number that goes with my auto policy and EVERY time the response was really great. Fast, convenient, and didn't cost me a dime.Can't say enough good things about my friends at Creswell.Jimmie V. Leach
jim leach
jim leach
Great service and very personable! I love the staff. I can call them with any questions or concerns and they are always available to help. I really recommend this company! I totally trust Terry Carroll and his expertise. I know he will always find the best insurance that fits our needs.
Lynn Davis
Lynn Davis
Creswell Agency has helped with insurance needs for our small business for years. Worker Compensation and General Liability primarily. They have always saved us money and been helpful with our questions in a timely manner.
Ginger Vanderheyden
Ginger Vanderheyden
Terry Carroll was very prompt in contacting me to assist in finding better insurance. He was very thorough and patient in answering each of my questions, and I was able to receive more coverage at a much better deal. I highly recommend Creswell Insurance Agency to others who are looking for a better deal and want to explore their options. Terry Carroll is knowledgable about the process, and clearly puts in the work to make sure that clients are well taken care of for the future.
Amy Wiens
Amy Wiens
I meant to email you a week or two ago, but I finally received my refund from my mortgage company for overpaying with my former home insurance provider ($991 over 6 months).Then, on top of that...my mortgage company has adjusted my monthly payments from $808 a month down to $637.Paid off my vehicle. Paid for a full year of your coverage on auto and my life is just changing almost daily.So thank you, thank you, thank you,Jay RobertsI never would have called if you weren't an ELP. That may not mean anything to others, but it does to me.
jay roberts
jay roberts
Being new in town, I was unsure what to expect. However, Terry walked me through every step and kept me well informed. He beat each of the other quotes that I received. I can see why Dave Ramsey endorses him as an ELP. Terry was helpful, attentive, friendly and listened to my needs.
Brandy H.
Brandy H.
Terry provided me with information almost immediately. He comparison shopped my policies and I was happy with the results.
Eva Marie Mitchell
Eva Marie Mitchell
Terry was very professional and helpful with his recommendations for our new insurance policies. The policies we selected were less expensive than the policies we had and, addtionally, increased our coverage significantly. We have passed Terry's name along to multiple friends and family members based on our experience. Thanks Terry!
Crenshaw Family Tree
Crenshaw Family Tree
Glad to speak with someone who could answer my questions about coverage without stating they would get back to me.
Buddy Crenshaw
Buddy Crenshaw
Good Insurance company
Tabitha Stevenson
Tabitha Stevenson
These folks will go out of their way to help you out.
Shawn Rochelle
Shawn Rochelle
Terry Carroll knows this business. He is a pro. He follows through and takes it to the end zone. Glad I found him through the Dave Ramsey referrall
Greg Rogers
Greg Rogers
js_loader

“How many people can say their insurance agent has called them after a hail storm went through, first to make sure you are ok, and second to make sure there was no damage? I can!”

- Mandy Latham Robertson

2038 W Van Hook St., Milan, TN 38358

GOT QUESTIONS? CONTACT US!

Your independent agents at Creswell are ready to find you the best coverage!

"*" indicates required fields